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Job Description

Out of Hours Customer Service Advisor

Weston-super-Mare, North Somerset

£60.00 - £100 per day

Type / Permanent


Contact / Steve Churches

Alert Health 24 is a leading specialist healthcare agency, providing healthcare professionals to various care settings across the UK. Our mission is to make a positive difference to people's lives by delivering exceptional levels of care.

Due to ongoing company growth, we are looking for a number of weekend Out of Hours Customer Service Advisors to join our team.


About the role….

Working from home you will be the first point of contact for staff and clients outside of office hours, ensuring quality standards are always maintained.

Assisting the local branches, you will regularly be booking healthcare professionals into shifts, communicating with clients and staff, making sure all details are recorded accurately on our bespoke booking system.

Sharing our passion of making a positive difference to people’s lives, you will ….

· Have a passion for delivering the highest levels of customer service.

· Possess above average communication skills, with the ability to multitask.

· Be professional and efficient with call handling.

· Have strong IT skills.


Hours of work….

Weekends shifts are Saturday 14:30 - Sunday 11:30 and Sunday 11:30 - Monday 08:00. Although we may be able to offer flexibility.


We are….

Alert Health 24 was founded in 2019 – Our mission is to make a positive difference to the people lives. We believe in building close relationships with both our staff and clients, meaning we can tailor our services to their specific requirements.

Our journey so far has been very positive, and with some exciting future plans we expect the coming years to very exciting. If you want to be part of our future, we would love to hear from you.



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Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change.