Information for Clients


We can confirm that we are following guidance issued by Public Health England and the WHO surrounding Covid-19 in terms of staff deployment

Should there be staff that require specific training surrounding Covid-19 for your specific environment we are happy to assist them in getting onto the next available training course in order to do so.

We have a dedicated Nursing Clinical Team which also includes a Pandemic Lead who are in place to ensure that the governance is always followed, and pandemic measures are carried out for all of our agency staff to follow. This is in order to protect all workers and service users within the clients we deploy to.


  1. Will consultants be able to remotely access the various booking platforms to view shifts and book candidates if necessary? Yes, this has already been arranged wherever necessary.
  2. Will there be any alternative telephone numbers that the Client need to use to contact consultants? Our normal number will be operational, but each consultant has a work mobile that will be made available to the Client.
  3. Do you anticipate any changes to shift fill capacity? We do not anticipate too many changes at the moment but this could change with lockdown guidelines so we will keep our clients informed.
  4. Have you developed any organisational communications for clients? Information regarding our policy towards the virus in on our website. You can use the form included on this page to request additional information.
  5. What Covid-19 guidance have you issued to your employees? We have provided all of our staff with the relevant guidance via mailshot and links to our websites. We have also surveyed all of our staff so that we are able to risk assess them and provide guidance accordingly. 


This is an important message surrounding Covid-19.

Please be aware that if you are asked to work in an area with suspected or confirmed Coronavirus and have not received all of the required training, we strongly advise against doing so.

If you are asked to, please speak with the manager immediately to ensure that the specific training required is received and also ensure to report back to Alert Health 24 at the earliest opportunity you have.

Please also be reminded that it is your responsibility to familiarise yourself with policies and procedures of the Client that you are deployed in prior to commencement of your shift - please be reminded that these will differ from Client to Client.

Please ensure to keep up to date with the latest guidelines and advice concerning Covid-19 here: